Privacy Policy
Our Commitment To You
At Date.com, your privacy is a top priority. Your privacy is at the core of the way we design and build
the services and products you know and love, so that you can fully trust them and focus on building
meaningful connections.
We appreciate that you put your trust in us when you provide us with your information and we do not take
this lightly.
Our commitment to privacy. We design all of our products and services with your privacy
in mind. We involve experts from various fields, including legal, security, engineering, product design
and others to make sure that our decisions are taken with the utmost respect for your privacy.
Our commitment to transparency. Because we use many of the same online services you do,
we know that insufficient information and overly complicated language are common issues in privacy
policies. We take the exact opposite approach: we’re doing our best to write our Privacy Policy and
related documents in plain language. We actually want you to read our policies and understand our privacy
practices!
Our commitment to security. We have teams dedicated to keeping your data safe and
secure. We constantly update our security practices and invest in our security efforts to enhance the
safety of your information.
Welcome to our Privacy Policy. Thank you for taking the time to read it.
If you are a California resident, please see our California Privacy Statement, which
supplements this Privacy Policy.
We appreciate that you trust us with your information and we intend to always keep that trust. This
starts with making sure you understand the information we collect, why we collect it, how it is used and
your choices regarding your information. This Policy describes our privacy practices in plain language,
keeping legal and technical jargon to a minimum.
- Who We Are
- Where This Privacy Policy Applies
- Information We Collect
- How We Use Information
- How We Share Information
- Your Rights
- How Long We Retain Your Information
- Children's Privacy
- Privacy Policy Changes
- How To Contact Us
For California Consumers
Please see our California Privacy
Statement to learn about California privacy rights.
1. Who We Are
The company responsible for your information under this Privacy Policy (the “data controller”) is:
G-Tek LLC
1521 Alton Road Suite 894
Miami Beach, FL 33139
United States
2. Where This Privacy Policy Applies
This Privacy Policy applies to websites, apps, events and other services we operate under the Date.com
brand. For simplicity, we refer to all of these as our “services” in this Privacy Policy. To make it
extra clear, we’ve added links to this Privacy Policy on all applicable services.
Some services may require their own unique privacy policy. If a service has its own privacy policy, then
that policy -- not this Privacy Policy -- applies.
It goes without saying, we can’t help you develop meaningful connections without some information about
you, such as basic profile details and the types of people you’d like to meet. We also collect
information about your use of our services such as access logs, as well as information from third
parties, like when you access our services through your social media account or when you upload
information from your social media account to complete your profile. If you want additional info, we go
into more detail below.
Information you give us
You choose to give us certain information when using our services. This includes:
- When you create an account, you provide us with your username and password, as well as some basic
details necessary for the service to work, such as your gender, date of birth, and who you’d like to
connect with.
- When you complete your profile, you have the option to share your sexual orientation with us. Where
you provide such elements to us, you consent to us using it for the purposes identified and as laid
out in this Privacy Policy. You can also share additional information with us, such as details on your
bio and your interests, as well as content such as photos and videos. To add certain content, like
pictures or videos, you may allow us to access your camera or photo album.
- When you participate in surveys, focus groups or market studies, you give us your insights into our
products and services, responses to our questions and testimonials.
- When you choose to participate in our promotions, events or contests, we collect the information that
you use to register or enter.
- If you contact our customer care team, we collect the information you give us during the interaction.
- If you share with us information about other people (for example, if you use contact details of a
friend for a given feature), we process this information on your behalf in order to complete your
request.
- Of course, we also process your chats with other members as well as the content you publish to
operate and secure the services, and to keep our community safe.
Information we receive from others
In addition to the information you may provide us directly, we receive information about you from others,
including:
- Members: Members may provide information about you as they use our services, for
instance as they interact with you or if they submit a report involving you.
- Social Media: You may decide to share information with us through your social media
account, for instance if you decide to create and log into your account via your social media or other
account (e.g., Facebook, Google or Apple) or to upload onto our services information such as photos
from one of your social media accounts (e.g., Instagram or Spotify).
Information generated or automatically collected when you use our services
When you use our services, this generates technical data about which features you’ve used, how you’ve
used them and the devices you use to access our services. See below for more details.
- Usage Information: Using the services generates data about your activity on our
services, for instance how you use them (e.g., when you logged in, features you’ve been using, actions
taken, information shown to you, referring webpages address and ads that you interacted with) and your
interactions with other members (e.g., members you connect and interact with, and when you matched and
exchanged messages with them).
- Device information: We collect information from and about the device(s) you use to
access our services, including hardware and software information such as IP address, device ID and
type, apps settings and characteristics, app crashes, advertising IDs (which are randomly generated
numbers that you can reset by going into your device’ settings and, in some cases, disable entirely),
and identifiers associated with cookies or other technologies that may uniquely identify a device or
browser.
- Information collected by cookies and similar technologies: We use and may allow
others to use cookies and similar technologies (e.g., web beacons, pixels, SDKs) to recognize you
and/or your device(s). You may read our Cookie Policy for more information on
why we use them and how you can better control their use.
Some web browsers (including Safari, Internet Explorer, Firefox and Chrome) have a “Do Not Track”
(“DNT”) feature that tells a website that a user does not want to have his or her online activity
tracked. If a website that responds to a DNT signal receives a DNT signal, the browser can block that
website from collecting certain information about the browser’s user. Not all browsers offer a DNT
option and DNT signals are not yet uniform. For this reason, many businesses, including ours, do not
currently respond to DNT signals.
-
Other information with your consent:
- Precise geolocation data: If you give us your consent, we can collect your
precise geolocation (latitude and longitude) from your device. The collection of your
geolocation may occur in the background even when you aren’t using the services if the
permission you gave us expressly permits such collection. If you decline permission for us to
collect your precise geolocation, we will not collect it, and our services that rely on precise
geolocation may not be available to you.
- Photo Verification data: If you choose to participate in our Photo
Verification feature, we collect your face geometry data, which may be considered biometric data
in some jurisdictions, to verify that you’re the real you. You can learn
more about Photo Verification and how we process your face geometry data.
- ID + Photo Verification data: If you choose to participate in our combined ID
+ Photo Verification feature, we collect your face geometry data, which may be considered
biometric data in some jurisdictions, as well as a copy of your ID, to verify that you’re the
real you. You can
learn more about ID + Photo Verification
and how we process your data.
- Other information: We may collect other information with your permission,
such as photos and videos (for instance, if you want to publish a photo or video or participate
in streaming features on our services).
The main reason we use your information is to deliver and improve our services. Additionally, we use your
info to help keep you and our community safe, and to provide you with advertising that may be of interest
to you. Read on for a more detailed explanation of the various reasons for which we use your information,
together with practical examples.
A. To administer your account and provide our services to you
- Create and manage your account
- Provide you with customer support and respond to your requests
- Communicate with you about our services
- Personalize pricing, offer discounts and other promotions, and complete your transactions
- Administer sweepstakes and contests
B. To help you connect with other users
- Recommend you to other members and recommend other members to you
- Show members’ profiles to one another
- Enable members to search for and connect with members
C. To provide new Date.com services to you
- Register you and display your profile on new Date.com features and apps
- Administer your account on these new features and apps
D. To provide offers and operate advertising and marketing campaigns
- Perform and measure the effectiveness of advertising campaigns on our services and marketing our
services off our platform
- Communicate with you about products or services that we believe may interest you
E. To improve our services and develop new ones
- Administer focus groups, market studies and surveys
- Review interactions with customer care teams to improve our quality of service
- Understand how members typically use the services to improve them (for instance, we may decide to
change the look and feel or even substantially modify a given feature based on how members react to
it)
- Develop new features and services (for example, we may decide to build a new interests-based feature
further to requests received from members)
F. To prevent, detect and fight fraud and other illegal or unauthorized activities
- Find and address ongoing, suspected or alleged violations of our Terms and Conditions, notably
through the review of reports and interactions between members
- Better understand and design countermeasures against violations of our Terms and Conditions
- Retain data related to violations of our Terms and Conditions to address the violation and prevent
against recurrences
- Enforce or exercise our rights, for example our rights set out in our Terms and Conditions
- Communicate to individuals who submit a report, including what we’ve done as a result of their
submission
G. To ensure legal compliance
- Comply with legal requirements
- Assist law enforcement
To process your information as described in this Privacy Policy, we rely on the following legal bases:
- Provide our service to you: The reason we process your information for purposes A, B and C above is
to perform the contract that you have with us. For instance, as you go about using our service to
build meaningful connections, we use your information to maintain your account and your profile, make
it viewable to other members and recommend other members to you and to otherwise provide our free and
paid features to you and other members.
- Legitimate interests: We process your information for purposes D, E and F above, based on our
legitimate interest. For instance, we analyze users’ behavior on our services to continuously improve
our offerings, we suggest offers we think might interest you and promote our own services, we process
information to help keep our members safe and we process data where necessary to enforce our rights,
assist law enforcement and enable us to defend ourselves in the event of a legal action.
- Comply with applicable laws and regulations: We process your information for purpose G above where it
is necessary for us to comply with applicable laws and regulations and evidence our compliance with
applicable laws and regulations. For example, we retain traffic data and data about transactions in
line with our accounting, tax and other statutory data retention obligations and to be able to respond
to valid access requests from law enforcement. We also keep data evidencing consents members give us
and decisions they may have taken to opt-out of a given feature or processing.
- Consent: If you choose to provide us with information that may be considered “special” or “sensitive”
in certain jurisdictions, such as your sexual orientation, you’re consenting to our processing of that
information in accordance with this Privacy Policy. From time to time, we may ask for your consent to
collect specific information such as your precise geolocation or use your information for certain
specific reasons. In some cases, you may withdraw your consent by adapting your settings (for instance
in relation to the collection of our precise geolocation) or by deleting your content (for instance
where you entered information in your profile that may be considered “special” or “sensitive”). In any
case, you may withdraw your consent at any time by contacting us at the address provided at the end of
this Privacy Policy.
Since our goal is to help you make meaningful connections, the main sharing of members’ information is,
of course, with other members. We also share some types of members’ information with service providers
and partners who assist us in operating the services, with other Match Group companies for specified
reasons as laid out below and, in some cases, legal authorities. Read on for more details about how your
information is shared with others.
- With other members
You share information with other members when you voluntarily disclose information on the service
(including your public profile). Please be careful with your information and make sure that the
content you share is stuff that you’re comfortable being visible.
If you choose to limit the audience for all or part of your profile or for certain content or
information about you, then it will be visible according to your settings.
If someone submits a report involving you (such as a claim you violated our Terms and Conditions), we
may communicate to the reporter actions, if any, we took as a result of their report.
- With our service providers and partners
We use vendors to help us operate, distribute, market and improve our services, such as data hosting
and maintenance, analytics, customer care, marketing, advertising, payment processing and security
operations. We also share information with vendors who distribute and assist us in advertising our
services. For instance, we may share limited information on you in hashed, non-human readable form to
advertising vendors.
We follow a strict vetting process prior to engaging any vendor or working with any partner. Our vendors
and partners must agree to strict confidentiality obligations.
- Sharing functionality
You may choose to share other members’ profiles and they may share yours with people outside of our
services, using the sharing functionality.
- For corporate transactions
We may transfer your information if we are involved, whether in whole or in part, in a merger, sale,
acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of
ownership or control.
-
With law enforcement / when required by law
We may disclose your information if reasonably necessary: (i) to comply with a legal process, such as
a court order, subpoena or search warrant, government / law enforcement investigation or other legal
requirements; (ii) to assist in the prevention or detection of crime (subject in each case to
applicable law); or (iii) to protect the safety of any person.
- To enforce legal rights
We may also share information: (i) if disclosure would mitigate our liability in an actual or
threatened lawsuit; (ii) as necessary to protect our legal rights and legal rights of our members,
business partners or other interested parties; (iii) to enforce our agreements with you; and (iv) to
investigate, prevent, or take other action regarding illegal activity, suspected fraud or other
wrongdoing.
- With your consent or at your request
We may ask for your consent to share your information with third parties. In any such case, we will
make it clear why we want to share the information.
We may use and share non-personal information (meaning information that, by itself, does not identify who
you are such as device information, general demographics, general behavioral data, location in
de-identified form), as well as personal information in hashed, non-human readable form, under any of the
above circumstances. We may also share this information with other Match Group companies and third
parties (notably advertisers) to develop and deliver targeted advertising on our services and on websites
or applications of third parties, and to analyze and report on advertising you see. We may combine this
information with additional non-personal information or personal information in hashed, non-human
readable form collected from other sources.
6. Your Rights and Choices
We want you to be in control of your information, so we want to remind you of the following options and
tools available to you:
- Access / Update tools in the service. Tools and account settings can help you
access, rectify or remove information that you provided to us and that’s associated with your account
directly within the service. If you have any questions on those tools and settings, please contact our
Customer Service Center for help.
- Device permissions. Mobile platforms can have permission systems for specific types
of device data and notifications, such as phone contacts, pictures, location services, push
notifications and advertising identifiers. You can change your settings on your device to either
consent or oppose the collection or processing of the corresponding information or the display of the
corresponding notifications. Of course, if you do that, certain services may lose functionality.
- Uninstall. You can stop all information collection by an app by uninstalling it
using the standard uninstall process for your device. Remember that uninstalling an app does NOT close
your account. To close your account, please use the corresponding functionality on the service.
- Account closure. You can close your account by using the corresponding functionality
directly on the service.
We also want you to be aware of your privacy rights. Depending on where you live, you may have the right
to
- Access/know. You may have the right to request a copy of the information we keep
about you, and in certain circumstances to receive this in a portable format. You can exercise your
right to access directly within the service by sending us an email at info@date.com
- Delete/erase. You may request that we delete the personal information we keep about
you. You can exercise your right to delete by sending us an email at info@date.com
- Correct/rectify/update. You can correct most information you provided to us by
editing your profile directly in the service. If you believe the information we hold about you is
inaccurate, you may send us an email at info@date.com to rectify it.
- Object/restrict. You may also have the right to object to or request that we
restrict certain processing. To do so, please send us an email at info@date.com.
For your protection and the protection of all of our members, we may ask you to provide proof of identity
before we can answer the above requests. Keep in mind, we may reject requests, including if we are unable
to authenticate you, if the request is unlawful or invalid, or if it may infringe on trade secrets or
intellectual property or the privacy or other rights of someone else. If you wish to receive information
relating to another member, such as a copy of any messages you received from them through our service,
the other member will have to contact us to provide their written consent before the information is
released. We may also ask them to provide proof of identity before we can answer the request. Also, we
may not be able to accommodate certain requests to object to or restrict the processing of personal
information, notably where such requests would not allow us to provide our service to you anymore. For
instance, we cannot provide our service if we do not have your date of birth and thus cannot ensure that
you are 18 years of age or older.
If you are a resident of Virginia, Colorado, or Connecticut, USA, if we deny your privacy request, you
may be able to appeal by sending us an email at info@date.com, and explicitly referencing “Privacy
Request Appeal.” If you have concerns about the result of your appeal you may contact the attorney
general for your state. Additionally, please note that we do not “sell” your personal data, or use it for
“targeted advertising” or “profiling” in furtherance of decisions that produce legal or similarly
significant effects, as those terms are defined by applicable law in your state, so no opt-out choice is
necessary.
We keep your personal information only as long as we need it for legitimate business purposes (as laid
out in Section 4) and as permitted by applicable law. If you decide to stop using our services, you can
close your account and your profile will stop being visible to other members. Note that we will close
your account automatically if you are inactive for a period of two years. After your account is closed,
we will delete your personal information, as laid out below:
- To protect the safety and security of our members, we implement a safety retention window of three
months following account closure, or one year following an account ban. During this period, we keep
your information in the event that it might be necessary to investigate unlawful or harmful conducts.
The retention of information during this safety retention window is based on our legitimate interest
as well as that of potential third-party victims.
- Once the safety retention window elapses, we delete your data and only keep limited information for
specified purposes, as laid out below:
- a) We maintain limited data to comply with legal data retention obligations: in particular, we
keep transaction data for 10 years to comply with tax and accounting legal requirements, credit
card information for the duration the user may challenge the transaction and “traffic data” /
logs for one year to comply with legal data retention obligations. We also keep records of
consents members give us for five years to evidence our compliance with applicable law.
- b) We maintain limited information on the basis of our legitimate interest: we keep customer
care records and supporting data as well as imprecise location of download/purchase for five
years to support our customer care decisions, enforce our rights and enable us to defend
ourselves in the event of a claim, information on the existence of past accounts and
subscriptions, which we delete three years after the closure of your last account to ensure
proper and accurate financial forecasting and reporting, profile data for one year in
anticipation of potential litigation, for the establishment, exercise or defence of legal
claims, and data necessary to prevent members who were banned from opening a new account, for as
long as necessary to ensure the safety and vital interests of our members.
- c) Finally, we maintain information on the basis of our legitimate interest where there is an
outstanding or potential issue, claim or dispute requiring us to keep information (in particular
if we receive a valid legal subpoena or request asking us to preserve data (in which case we
would need to keep the data to comply with our legal obligations) or if data would otherwise be
necessary as part of legal proceedings).
8. No Children Allowed
Our services are restricted to individuals who are 18 years of age or older. We do not permit individuals
under the age of 18 on our platform. If you suspect that a member is under the age of 18, please use the
reporting mechanism available on the service.
9. Privacy Policy Change
Because we’re always looking for new and innovative ways to help you build meaningful connections and
strive to make sure explanations about our data practices remain up-to-date, this policy may change over
time. We will notify you before any material changes take effect so that you have time to review the
changes.
If you have questions about this Privacy Policy, you have different options below:
Email: info@date.com
By post:
Data Protection Officer
G-Tek LLC
1521 Alton Road Suite 894
Miami Beach, FL 33139
United States